Exchanging a damaged banknote
To present a claim for the damaged banknotes and coins you may go to a commercial bank.
The banknotes/coins are exchanged at the bank counter
In case the banknotes have light damages (annotations, stains, holes or minor tears) they are exchanged directly at the bank counter, at their nominal value.
The banknotes/coins are not exchanged at the bank counter
In the case of missing parts or security features and the banks have doubts on the authenticity, the damaged banknotes/coins are instead sent to the Bank of Albania for further examination.
In this case, along with the damaged banknotes/coins, the customer must submit a written claim for the exchange.
When the banknotes presented are stained, soiled, soaked, burned or damaged over 50% of their surface, in addition to the written claim, the applicant must submit a declaration that explains the source of the damage and attach any other additional document issued by the competent authorities or local government bodies, citing the cause and circumstances of damage.
For each of the above cases, commercial banks must send to the Bank of Albania the damaged banknotes along with the claim request and the additional documents, no later than 10 days from the date of submission of the claim by the applicant.
The Bank of Albania determines whether the banknotes/coins fulfil the exchange criteria and if yes, it transfers the nominal value to the account of the commercial bank, which transfers it to the applicant.
The Bank of Albania may refuse to exchange the damaged banknotes and coins when it is aware or has sufficient reasons to believe that:
The banknotes and coins submitted for exchange have been intentionally damaged.
In this case, the banknotes/coins will be confiscated without compensation.
The banknotes and coins submitted for exchange have been obtained through a criminal offence.
The Bank of Albania shall qualify these as valid for exchange only if after the competent authorities verify that the source of the banknotes presented is lawful.